Merchant Onboarding Policy

RahnexTech provides a secure and structured onboarding process for merchants integrating with our payment gateway and API services. These terms outline eligibility requirements, documentation procedures, integration protocols, and operational responsibilities required to maintain platform access.

🟩 Eligibility Criteria

To qualify as a verified RahnexTech merchant, applicants must:

• Be a registered business entity with SECP or hold valid sole proprietorship documentation

• Have a valid CNIC of the authorized individual or business representative

• Operate a bank account titled in the name of the business

• Offer goods or services that are legal under Pakistani law

Prohibited sectors include:

• Gambling

• Narcotics

• Unregulated forex

• Adult content or explicit material

📄 Required Documentation

The following documents are mandatory for onboarding:

• SECP registration certificate or business license

• CNIC copy of the owner/director

• Bank account maintenance certificate (must match business name)

• Company letterhead for official communication

• Recent utility bill or tenancy agreement for address verification

• Sample product/service list or business website URL

Note: Additional documents may be requested based on risk category or business model.

🔧 Technical Integration Guidelines

• API keys, sandbox credentials, and documentation will be issued after approval

• Integration must follow RahnexTech authentication protocols, including token management and webhook standards

• All credentials must be stored securely; unauthorized sharing is strictly prohibited

• Integration must be completed within 14 days, unless otherwise approved

📌 Operational Responsibilities

• Merchants are responsible for customer service, delivery logistics, and refund policies

• All merchant-side operations must comply with RahnexTech service quality standards

• RahnexTech may perform audits and reviews to ensure compliance

• Settlement timelines (e.g., T+1 working day) will be finalized during onboarding

🚫 Suspension & Termination

RahnexTech may suspend or terminate merchant access for any of the following reasons:

• Confirmed fraud, suspicious, or illegal activity

• Excessive disputes, chargebacks, or customer complaints

• Failure to maintain valid business documentation

• Breach of technical integration or platform policies

• Regulatory actions or legal directives requiring service suspension

📢 Policy Updates

These onboarding terms may be updated periodically to reflect regulatory or operational changes. All updates will be communicated via email or platform notifications.